Frequently Asked Questions
What Shipping Methods Are Available??
Most items can ship nationwide in NZ via courier however our dropper poles ship with a freight forwarding company due to their length. So allow a few extra days delivery if you are purchasing poles from outside Auckland. Within Auckland you can also drop in to our trade counter to pick up orders or we can deliver your poles to your door (or your site) in our van.
How Long Will it Take To Get My Package?
Courier deliveries are 1-2 days for North Island and 2-3 days for South Island. Oversize items allow 5 days Nationwide.
Some Wisenet products are sourced from our Australian partners and land in 3-5 business days. Special Order items are imported from manufacturers and can take up to 3 months. Check with staff for latest ETA’s.
Can You Do Demonstrations?
Yes! In fact we have a demonstration room at our Auckland office with live demo of all our flagship products. The room is available to ASD customers for;
- Training
- Product Demonstration
- Sales Presentation
- Proof of Concepts
The room is also available to invite you potential clients and present with or without ASD staff to support your pitch. Contact us to book a demo today!
ASD Staff can also attend your site for Wave demonstrations.
Can You Assist With My Design And Quote?
You bet! In fact that’s our specialty – helping you put together a quality solution that will be fit for purpose.
Talk to us about your project and we will collaborate with you to present a design, equipment list including accessories, server specification including storage calculations.
We strive to understand the whole of business challenges for end users and suggest ways to use surveillance technology to add value to other areas of business – beyond just security. Today, we provide solutions to benefit Marketing and Managers with business intelligence, enhance Health & Safety efforts to protect employees and provide tailored system for very specific purposes. Check our About pages for more.
Of course your project will remain confidential but we will happily provide a non-disclosure statement if you are at all concerned.
What Does On Backorder Mean?
While we do hold all the commonly sold items in our Auckland warehouse, there are many more items available that we regularly ship from elsewhere. On backorder simply indicates the item is not in our NZ stock.
Wisenet items (except for Special Order items) are landed every few days from our Australian partners, which gives us access to many more products in the range.
What Tech Support is Available?
ASD customers benefit from personal support to help get products installed right first time and optimised to do the job they were designed to do. We are available over the phone, for remote connection and assistance or in person by prior arrangement.
First time customers can get free on-job training during pre-stage of your first installation. We also offer a free design support service to help you create an innovative solution that is fit for purpose. Included is custom server design and build for any of our VMS solutions.
How Do I Track My Order?
Your shipment notice will have the courier tracking info detailed.
Need a hand tracking progress? Contact our friendly staff for assistance.
Do I Need An Account To Place Order?
No you don’t need an account, you can place a COD order – but you’ll need to get in touch with us to do so.
We also accept Visa. A 3.7% surcharge applies for credit card payments.